Frequently Asked Questions
General
Q: What are your bakery hours?
A: We’re open every day, including weekends. Hours may vary on holidays—check our social media for updates.
Q: Where are you located?
A: We have multiple locations:
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Lafayette, IN – 518 Sagamore Pkwy N., Lafayette, IN 47904
3107 Builder Dr., Lafayette, IN 47909​
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Indianapolis, IN – 2001 W Washington St., Indianapolis, IN 46222
3822 Georgetown Rd., Indianapolis, IN 46254​
Q: Where can I find prices for your cakes, pan dulce, or other items?
A: Prices can vary depending on size, flavor, and customization. For the most accurate and up-to-date pricing, we kindly ask that you call or visit your nearest Mama Ines location. Our team will be happy to help you!
Q: What forms of payment do you accept?
A: We accept all major forms of payment—cash, credit cards, debit cards, and contactless payments—excluding checks. Please note, a small credit card processing fee applies at all of our bakery locations. Paying with cash can help you avoid this fee.​
Ordering
Q: Do you take custom cake orders?
A: Yes! We specialize in custom cakes for all occasions—birthdays, weddings, graduations, and more.
Q: How do I place a cake order?
A: For cake orders, please visit us in person at your closest Mama Ines location. At this time, we do not take orders by phone, social media, or email. Regular cakes require at least 2 days’ notice, and fondant cakes must be ordered at least 2 weeks in advance.
Q: How do I place a tamale order?
A: Tamale orders must be placed at least 2 days in advance. There is a minimum order of 36 tamales, with at least one dozen per flavor. Please call or visit your local Mama Ines to place your order.
Q:Is a deposit required when placing an order?
A: Yes, we require a non-refundable deposit of at least 50% of the total amount at the time the order is placed.
Q: Do you offer same-day orders?
A: While we don’t take custom same-day orders, we always have a variety of extra cakes, pastries, and pan dulce available daily for quick pickup. Availability may vary.
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Menu & Products
Q: What kinds of cakes do you offer?
A: We specialize in tres leches cakes with options like regular, mocha, red velvet, bavarian filled, and strawberry-filled. We also offer flan, chocoflan, cheesecake, tiramisu, and more!
Q: What is tres leches cake?
A: A rich and moist sponge cake soaked in a blend of three milks: evaporated milk, condensed milk, and heavy cream. Light, fluffy, and irresistibly creamy—this classic Mexican dessert is a customer favorite!
Q: What is pan dulce?
A: Pan dulce is traditional Mexican semi-sweet bread. We offer over 100 varieties, from conchas to polvorones to empanadas.
Q: Do you sell drinks too?
A: Yes! We have champurrado (a warm chocolate-based drink), horchata, pineapple horchata, coffee horchata, and agua de jamaica.
Special Items
Q: Do you have seasonal items?
A: Absolutely! We offer pan de muerto for Día de los Muertos and Rosca de Reyes in January. Follow us on social media for seasonal offerings.
Delivery & Pickup
Q: Do you offer delivery?
A: Yes, we partner with DoorDash at our Lafayette, IN location. You can also call for pickup orders.
Q: Can I schedule a pickup time?
A: Yes, just let us know your preferred pickup time when placing your order, and we’ll have it ready for you. Please note that a payment over the phone may be required to confirm your order.
Other
Q: Do you offer bulk or catering orders?
A: Yes, we do! Please contact us directly to discuss your needs and get a custom quote.
Q: I had an issue with my order—what should I do?
A: We’re so sorry! Please call us or email us at
customersupport@mamaines-mexicanbakery.com so we can make it right.
Q: How can I contact you?
A: You can reach us by phone.